As a business owner, you want to make it as easy as possible for your customers to pay for your products.
However, sometimes things don't go as planned, and a customer's payment may fail.
This can be frustrating for both you and your customer.
In this guide, we'll explore some common reasons why customer payments may fail on Zaap, and what your customers can do to resolve the issue.
Customers can pay for your products on Zaap using their PayPal accounts, Stripe Accounts, or their credit/debit cards.
Here are a few potential reasons why their payment was declined:
Sometimes a bank will flag transactions that happen online (usually for small amounts). They can contact their bank and let them know what's happening.
They may not have enough funds on their debit card, or in their PayPal account, to make this transaction go through.
PayPal may also be under the impression that their account has been hijacked, and is preventing them from making a purchase. Your customer will need to contact PayPal's support team to move things forward.
Similar to PayPal, customers may not have enough funds on their debit card, or in their Stripe account, to make the transaction go through.
Stripe may also be under the impression that their account has been hijacked, and is preventing them from making a purchase. Your customer will need to contact Stripe's support team to resolve the issue.
They'll need to try purchasing in a different browser. If they still experience errors, they'll need to download the latest version of their Internet browser and try again or disabled any adblocker if they have any
If they're using a proxy server or VPN, they'll need to turn off the proxy or VPN and attempt the purchase again.
If they are being asked to enter their ZIP or Postal code, that means that their credit card provider is asking them to verify that they know the ZIP code attached to their card.
This is an identity verification check - the card provider is making sure the card user is the card owner. The ZIP Code or Postal code we need is the one stored by their credit card provider. They can contact their credit card provider if they are unsure about what it is.
We hope this guide has been helpful in understanding why customer payments may fail on Zaap.
Need any help? Contact us
Last Updated: 1/5/2023
Author: Zaap Team
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