You can get support directly from Zaap team in two waysSend an Email to support@zaap.ai.
Open a Ticket on Zaap Community Discord Server
When sending an email to us, please ensure to provide detailed information about your account and the encountered issue. Please include the browser and device you are facing the issue on. This will facilitate a quicker resolution by the support team.
You can find the profile customization option by selecting “Page” then choosing customize page.
This is the image that represents you or your brand on your Zaap page. It serves as a visual indicator of who you are or what you stand for.
This is the title below your profile picture provides context to visitors about the content or purpose of this particular page.Keep it concise and descriptive so that visitors immediately understand what the page is about, much like how a brand name serves as an effective page title.
There are several elements you can edit to create a unique and engaging Zaap page:Basic Information
For example, if you’re creating a page for design services, consider using “Your Brand Name – Design Services” as your page title to clearly communicate the offering.
This text appears beneath your page title and provides additional details.It could include a brief description of what you do, or the purpose of this particular Zaap page.
Your username is your unique identifier on Zaap, and it appears in the URL after “zaap.bio/”. Choose a memorable name that represents yourself or your brand well.
For example, if you enter “Guides” as your username, your Zaap page link will be “zaap.bio/guides”.Page Language
By default, all text on your Zaap page is in English. However, you can change the language to suit your audience or personal preference.
Keep in mind that this option only affects the language of blocks by default, any custom text you add will retain its original language unless changed manually.
A favicon is an icon that appears on a user’s browser tab next to the page name.
By default, it displays the Zaap logo, but you have the option to replace it with your chosen image.Zaap Pro users can upload their own custom favicon by clicking “+ Upload New”.
The recommended dimensions for this icon are 40 x 40 pixels, and it should be in .png format.
With these customization options, you can create a unique and engaging presence on Zaap, attracting visitors and effectively representing yourself or your brand.
⚠️ Pro users are able to change font on their Zaap page.
Step 1: Click on “Customize Page” from the Page menu
Step 2: Click on “Design” tab at the top
Step 3: Click on “Fonts” from the Customize Page popup
Step 4: Select a Zaap or a Google font, and click “Save Changes”
Sync Blocks enable you to seamlessly connect and showcase your social media content on your Zaap page. By using Sync Blocks, you can effortlessly integrate your latest Posts, TikTok videos, and YouTube videos directly into your Zaap page, allowing you to display your social media updates in real time.
⚠️ Pro users are able to add sync blocks to their Zaap page.Table of Contents
1. YouTube Sync Block
2. Blog Posts Sync Block
3. TikTok Sync Block
4. Instagram Sync Block
The YouTube Sync Block allows you to display your YouTube videos directly on your Zaap page.This block enables real-time synchronization, ensuring that any updates or new videos you publish on your YouTube channel are automatically reflected on your Zaap page.
Step 1: Click on “Add block” from the Page menu
This will open up the Blocks Library, where you can explore and select various blocks to add to your Zaap page.
Step 2: Choose the ‘YouTube Sync’ BlockScroll through the blocks library and select the “YouTube Sync” block. This block is specifically designed to sync your latest videos.
Step 3: Configure YouTube sync blockAfter adding the YouTube Sync block to your page, a settings panel will be displayed where you can enter the required information such as Title, Channel URL and Number of video should be displayed on the page. You can use either the Channel ID or Channel Tag for the YouTube channel URL. Note: When configuring the YouTube Sync Block, please make sure to enter your Channel URL instead of a specific video URL. After configuring the YouTube Sync block, make sure to click on the “Save Changes” button. By doing so, the YouTube block will be added to your page and become visible to your audience.
Step 1: Click on “Add block” from the Page menuThis will open up the Blocks Library, where you can explore and select various blocks to add to your Zaap page.
Step 2: Choose the ‘Blog Posts Sync’ BlockScroll through the blocks library and select the “Blog Posts Sync” block. This block is specifically designed to sync your latest blogs.
Step 3: Configure Blog Posts sync blockAfter adding the Blog Posts Sync block to your page, a settings panel will be displayed where you can enter the required information such as Title and Number of posts should be displayed on the page. After entering details in the Blog Posts Sync block, make sure to click on the “Save Changes” button. By doing so, the Blog Posts block will be added to your page and become visible to your audience.
TikTok Sync blockThe Tiktok Sync Block allows you to showcase your latest tiktok videos directly on your Zaap page.This block enables real-time synchronization, ensuring that any new videos you post on your Tiktok account will automatically appear on your Zaap page.
Step 1: Click on “Add block” from the Page menu
This will open up the Blocks Library, where you can explore and select various blocks to add to your Zaap page.
Step 2: Choose the ‘TikTok Sync’ Block. Scroll through the blocks library and select the “TikTok Sync” block. This block is specifically designed to sync your latest tweets.
Step 3: Configure TikTok sync blockAfter adding the TikTok Sync block to your page, a settings panel will be displayed where you can enter the required information such as Title and Number of Videos should be displayed on the page. After entering details in the Tiktok Sync block, make sure to click on the “Save Changes” button.
Step 4: Authorize ZaapHQ to access your account. Once you have finished configuring the Tiktok Sync block, you will be directed to the Tiktok login page. From there, you can securely log in to your Tiktok account to authorize the connection between Zaap and your Tiktok profile.
This authentication step ensures that your latest videos can be seamlessly displayed on your Zaap page.After authorizing Zaap to access your Tiktok account, you will be redirected back to your Zaap dashboard. At this point, the Tiktok block will be automatically added to your page and become visible to your audience.
Follow the same steps as the Tiktok.
1. Can I sync multiple Tiktok accounts to my Zaap page?
Answer: Yes, you can sync multiple TikTok accounts to your Zaap page
2. How frequently does Sync Blocks update the content on my Zaap page?
Answer: Sync Blocks update the content on your Zaap page every 12 hours.This means that any new TikToks, or YouTube videos you post or publish will be automatically refreshed and displayed on your Zaap page every 12 hours
3. What will happen if I cancel my Pro subscription?
Answer: If you cancel your Pro subscription, the Sync Blocks feature will no longer be available to you.As a result, the Sync Blocks, including the Blogs, TikTok, and YouTube blocks, will be automatically removed from your Zaap page
4. What is the maximum number of content shows in all sync blocks?
Answer: There is no maximum limit to the number of content displayed in Sync Blocks.You can showcase as many blogs, TikTok videos, or YouTube videos as you want on your Zaap page using the respective Sync Blocks
Link thumbnails are an important part of your website’s appearance.They provide a visual representation of your website’s content and can attract more visitors.If you want to change the link thumbnails on your Zaap dashboard, it’s easy and straightforward.
In this guide, we will walk you through the steps to change the link thumbnails on your Zaap dashboard.
Step 1: Go to the Page menu on your Zaap Dashboard
Log in to your Zaap dashboard and navigate to the Page menu. This is where you will find all the links that you have created on your website.
Step 2: Click the gear icon on the link which you want to change the thumbnail
Once you are on the Links page, find the link for which you want to change the thumbnail.You will see a gear icon next to the link. Click on the gear icon to open the settings menu.
Step 3: Click the advanced settings
On the settings menu, you will see several options.Click on the Advanced Settings option to open the advanced settings menu.
Step 4: Click Upload thumbnail button
On the advanced settings menu, you will see an option to upload a thumbnail.Click on the Upload Thumbnail button to open the upload menu.
You can either choose an existing image from your media library or upload a new one.Congratulations! You have successfully changed the link thumbnail on your Zaap dashboard.For more information on image dimensions for Zaap, we recommend taking a look at our guide, Zaap Image Dimensions.This guide provides helpful tips and insights on optimizing image sizes for your website on Zaap.
One of the best ways to keep in touch with your website visitors is through a newsletter.By offering exclusive content, updates, and promotions, you can build a loyal following that will keep coming back for more. In this guide, we’ll show you how to add a newsletter signup form to your Zaap page in just a few easy steps.
Step 1: Click on ‘Add Block’ from your Zaap Dashboard
The first thing you’ll need to do is log in to your Zaap dashboard and navigate to the Links menu.From there, click on the ‘Add Block’ button to open up the block library.
Step 2: Choose ‘Email Signup’ Block
Once you’re in the block library, you’ll see a variety of options to choose from.Look for the ‘Email Signup’ block and click on it to add it to your page.
Step 3: Fill the Necessary Details and Click ‘Save Changes’
Now that you’ve added the email signup block, it’s time to customize it to fit your needs.You’ll need to fill out some basic details such as the Heading and Description which will appear on the email signup block. Once you’re done, click ‘Save Changes’ to make your changes live.
Congratulations! You’ve successfully added a newsletter signup form to your Zaap page. By following these simple steps, you can start building a list of subscribers who are interested in what you have to offer. And if you’re looking for even more ways to connect with your audience, be sure to check out our guide on the Audience Dashboard, where you can get insights into who’s visiting your site and how they’re interacting with it.
Adding a contact form to your website is a great way to make it easy for your visitors to get in touch with you.With Zaap, you can quickly and easily create a contact form and start receiving messages from your customers.In this guide, we’ll show you how to add a contact form to your Zaap dashboard in just a few simple steps.
⚠️ Contact Form block is only available for Zaap PRO users.
Step 1: Click on ‘Add Block’ from your Zaap Dashboard
To add a contact form to your Zaap dashboard, start by logging in to your account and navigating to your dashboard. From there, click on the ‘Add Block’ button to bring up the block selection menu.
Step 2: Choose ‘Contact Form’ Block
Scroll through the available blocks until you find the ‘Contact Form’ block. Click on it to add it to your zaap page.
Step 3: Fill the Necessary Details and Click ‘Save Changes’
Once you’ve added the contact form block to your dashboard, you can customize it by filling in the necessary details.This includes things like your email address, the form title, and any additional fields you want to include on your form. Once you’ve filled in all the necessary details, click ‘Save Changes’ to activate your contact form.
Congratulations, you’ve successfully added a contact form to your Zaap dashboard!Now that you’re collecting messages from your customers, why not take the next step and start sending them newsletters?Check out our guide on How to Send Newsletters on Zaap to learn how to create and send beautiful newsletters to your subscribers.
Zaap is available in multiple languages, making it easier for people from different parts of the world to access its content. In this guide, we will take you through the step-by-step process of changing the language on Zaap.
To change Zaap Language
1. Click on “Customize Page” from your Zaap Dashboard
2. Click on ‘Page Language’
3. Once you are on the Customize Page, look for the ‘Page Language’ option. It is usually located near the bottom of the popup page, and clicking on it will reveal a dropdown menu.
4. Choose a language from the dropdown
5. From the dropdown menu, select the language that you want to use on Zaap. Once you have made your selection, click on Save Changes and refresh the page and you will see the Zaap in the new language that you have chosen.
That’s it! Changing the language on Zaap is that simple. With these easy steps, you can switch to any of the available languages on Zaap and enjoy an experience that is tailored to your preferences.
Zaap Analytics is a powerful feature designed to help you monitor performance and make data-driven decisions for your Zaap page. This guide will walk you through how to access and use each component effectively.
1. Accessing Zaap Analytics
To get started: Go to your Zaap Dashboard. Click on the “Analytics” menu.
This will bring you to the main analytics panel where you can explore detailed insights about your Zaap page
2. Key Metrics & Insights
What it shows: The volume of traffic to your Zaap page over time. Why it matters: Helps you identify trends, spikes, or drops in traffic so you can adjust your content or promotions accordingly.
Unique Visitors Definition: The number of distinct individuals who visited your page during a selected timeframe. Filter: Timeframe can be adjusted via the filter tool.
Impressions Definition: The number of times your page was viewed, regardless of interaction. Note: One user can generate multiple impressions.
New Subscribers Definition: Users who have signed up to your email newsletter via the subscription form on your Zaap page. Use case: Helps measure the growth of your email list.
Revenue Definition: Total earnings generated through your Zaap page. Filter: Select a specific timeframe to analyze performance.
3. Traffic Analysis
What it shows: Channels through which visitors arrive at your page (e.g., social media, search engines, referrals). Why it matters: Helps evaluate which marketing efforts are working best.
4. Traffic Location:
What it shows: Geographical regions your visitors are coming from. Why it matters: Useful for tailoring content or promotions by region.
5. Traffic Devices:
What it shows: Types of devices (e.g., mobile, desktop, tablet) used to access your page. Why it matters: Enables you to optimize your page for the most-used devices.
6. Traffic Languages:
What it shows: Languages set by your visitors’ browsers. Why it matters: Helps you decide if multilingual content would improve engagement.
7. Last Activity
Overview
Details Provided:
Visitor’s country
Time of visit
Device used
Source of discovery (e.g., search, direct, social)
Use case: Gives a real-time snapshot of visitor behavior, helping you understand when and how users engage with your page.
The Custom Domain feature allows you to use your own domain (e.g., www.john.com) instead of the default Zaap URL (e.g., zaap.bio/john). This guide will walk you through how to connect your custom domain or subdomain to your Zaap page.
⚠️ Requirements Before You Begin
• Your domain must not be connected to another website.
• You must be on the Zaap Ultra Plan.
• You’ll need access to your domain registrar’s DNS settings.
Step 1: Purchase a Domain
1.Buy a domain from a provider like: Namecheap, GoDaddy, Ionos 1&1, or Gandi. Once purchased, you’ll be able to update its DNS records.
Step 2: Access Domain Settings in Zaap
1. From your Zaap dashboard, click the gear icon to open project settings.
2. Navigate to the “Domains” section.
Step 3: Configure Your DNS (For Root Domain)
In your domain provider’s DNS settings, add an A Record:
• Type: A
• Name: @
• Value: 52.201.4.2
• TTL: 30 minutes (or the lowest value available)
Step 4: Connect Your Domain in Zaap
1. Go to Zaap’s Domain Settings.
2. Enter your domain (e.g., john.com — do not include “www”).
3. Click “Connect”.
If connected successfully, you’ll see a “Disconnect” option.Connecting a Subdomain
To connect a subdomain (e.g., store.john.com), follow the same steps, but adjust Step 3:
• Type: A
• Name: Your subdomain (e.g., store)
• Value: 52.201.4.2
• TTL: 30 minutes (or the lowest available)
Then enter the full subdomain (e.g., store.john.com) in Zaap’s Domain Settings.
Tips & Resources
DNS records are usually found under: Domain Settings > DNS Records
Useful guides for popular registrars:
• Namecheap: Adding A Records
• GoDaddy: Adding A Records
• Ionos 1&1: Adding A Records
• Gandi: Adding A RecordsTroubleshooting
DNS Not Propagated Error? DNS changes can take up to 24 hours to fully propagate.
Try again later — this delay is caused by your domain provider, not Zaap.
Still not working? Remove any conflicting A or AAAA records. Only the A record pointing to 52.201.4.2 should remain.
Want to check your DNS? Use a free tool like: https://www.nslookup.io
